Customer Services
Our services for you
Contacting us
Telephone:
08450 551122 - General enquiries
0800 988 2440 - Repairs
0800 988 2440 - Out of hours emergencies
Telephone Opening Hours:
8.30am – 5.00pm Monday - Thursday
8.30am - 4.30pm Friday
Office Opening Hours:
9am - 5.00pm Monday - Thursday
9am - 4.30pm Friday
Our Offices
PHA Headquarters
Portsmouth Housing Association
Peninsular House
Wharf Road
Portsmouth
Hampshire
PO2 8HB
email Portsmouth@firstwessex.org
Tel: 08450 551122
PHA Gosport Office
The Nimrod Centre
Nimrod Drive
Rowner
Gosport
Hampshire
PO13 8BE
email Portsmouth@firstwessex.org
Tel: 08450 553322
Finding somewhere to live
Our housing for people under 55 years of age is allocated through the local council. If you are under 55 years old you can register for housing with the local council. *(Kim -Need link to Local Authorities).
If you are over 55 years of age you can register directly with PHA for housing. Contact Customer Services for an information pack.
Existing PHA residents
If you are an existing resident and wish to transfer to another PHA property you need to have:
- been a resident in your current property for 12 months or more;
- no rent arrears or debts with PHA;
- kept your current home in order;
- not been served with a notice of seeking possession.
Shared Ownership
If you are looking for a part-buy, part-rent property in Hampshire, please call our sales department for further information.
Contact: 023 9289 6747
For a further range of properties incorporating the whole of Hampshire and the Isle of Wight, click here www.homesinhants.co.uk
Moving out
If you wish to move out of your PHA property call Customer Services on 08450 551122 to let us know and we will send you the necessary forms. Please remember you have agreed to give us four weeks' notice before you leave and the notice period must start on a Monday. If you move without telling us, you will be charged a minimum four weeks' rent.
Paying your rent
PHA provides you with the following services for you to make a payment:
Post Office - Pay at any Post Office with cash
Pay Point - Pay by cash at any local store displaying the Pay Point logo
Pay Zone - Pay by cash or debit card at any local store displaying the Pay Zone logo
All pay - Pay your rent over the internet. Simply log on: www.allpay.net and click 'make payment'.
PHA - Pay by debit card over the telephone: Call Customer Services on 08450 551122.
Telling us what you think
At PHA we try to ensure all the services we provide are fair and efficient. We welcome comments and suggestions about our services and how we can improve them. If you are unhappy with any aspect of our service, please write to:
The Housing Director
Portsmouth Housing Association
Peninsular House
Wharf Road
Portsmouth
Hampshire
PO2 8HB
Useful contacts
The Portsmouth Foyer
Tel: 023 9236 0001
www.portsmouthfoyer.org
The EC Roberts Centre
Tel: 023 9229 6919
email admin@robertscentre.org.uk
Bill Sargent Trust
Tel: 023 9289 6817
Andrew Mason
Peninsular House
Wharf Road
Portsmouth
PO2 8HB
