Customer Services
Telephone contacts:
General enquiries 08450 551122
Out of hours emergencies 0800 988 2440
Finding somewhere to live
Our housing for people under 55 years of age is allocated through the local council. If you are under 55 years old you can register for housing with the local council.
If you are over 55 years of age you can register directly with PHA for housing.
Existing PHA residents
If you are an existing resident and wish to transfer to another PHA property you need to:
- have been a resident in your current property for 12 months or more:
- have no rent arrears or debts with PHA ;
- kept your current home in order;
- nor have been served with a notice of seeking possession.
Shared Ownership
If you are looking for a part-buy, part-rent property in Hampshire, please call our sales department for further information.
Contact: Jo Harding 023 9289 6743
Jackie Lovell 023 9289 6766
For a futher range of properties incorporating the whole of Hampshire and the Isle of Wight, click here www.homesinhants.co.uk
Moving out
If you wish to move out of your PHA property call Customer Services on 08450 551122 to request this by post. Please remember you have agreed to give us four weeks' notice before you leave. If you move without telling us, you will be charged a minimum four weeks' rent.
Paying your rent
PHA provides you with the following services for you to make a payment:
Post Office Pay at any Post Office with cash
PayPoint Pay by cash at any local store displaying the PayPoint logo
Pay Zone Pay by cash or devit card at any local store displaying
the Pay Zone logo
Allpay Pay your rent over the internet. Simply log on:
www.allpay.net and click ,make payment'.
PHA Pay by devit card over the telephone: Call Customer Services on 08450 551122.
Telling us what you think
At PHA we try to ensure all the services we procide are fair and efficient. We welcome comments and suggestions about our services and how we can improve them. If you are unhappy with any aspect of our service, please write:
The Housing Director
Portsmouth Housing Association
Peninsular House
Wharf Road
Portsmouth
Hampshire
PO2 8HB
Telephone Opening Hours:
9am - 6.30pm Mondays
9am - 5.00pm Tuesday - Thursday
9am - 4.30pm Friday
Ourside opening hours a message can be left on the customer services voicemail and we will respond to you when we return to the office.
Useful contacts:
PHA Headquarter
Portsmouth Housing Association
Peninsular House
Wharf Road
Portsmouth
Hampshire
PO2 8HB
email service.enquiry@portsmouthha.co.uk
Tel: 08450 551122
PHA Gosport Office
The Nimrod Centre
Nimrod Drive
Rowner
Gosport
Hampshire
PO13 8BE
email service.enquiry@portsmouthha.co.uk
Tel: 08450 553322
Reporting Repairs
Gas & Electricity Contact Clenmay 0800 177 7015
General Repairs Contact your PHA office
The Portsmouth Foyer Tel: 023 9236 0001
www.portsmouthfoyer.org
The EC Roberts Centre Tel: 023 9229 6919
email admin@robertscentre.org.uk
Bill Sargent Trust Tel. 023 9289 6817
Andrew Mason
Peninsular House
Wharf Road
Portsmouth
PO2 8HB
